8 Pricing and Support

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AWS Free Tier

  • Types

    • Always free

      • sagemaker, comprehend medical, dynamnodb, sns, cognito

    • 12 months free

    • trials

  • Examples

    • lamdba: 1 mill free invocations per month

    • dynamodb: 25gb per month

    • S3: free for 12 months for up to 5GB standard storage

    • lightsail: 1 month free trail of 750 hours usage

AWS pricing concepts

  • pay for what you use

    • no long term contracts or complex licensing

  • Pay less when you reserve

    • offer discount to reserved (contract) than on demand

  • Pay less with volumen based discounts when use more

    • The per unit cost decreases with increased usaged

    • ie S3

  • AWS Pricing Calculator

    • Helps create estimates for use case of AWS

    • Create groups of esitmates for organisation

    • ie check which region/instance type is most cost efficient

Billing Dashboard

  • To pay your bill

  • monitor usage

  • analyse and control costs

  • publish cost and usage reports

  • create budgets

  • purchase and manage plans

Consolidated Billing

  • simplifies billing process

  • share svaings accross accounts

  • free feature

  • Part of AWS Organisation

    • manages multiple AWS accounts from central location

  • receive single bill for all accounts in the org

  • track combined costs of all accounts

  • Max accounts is 4, but increase

AWS Budgets

  • Set custom bugets for usage, instance reservations and costs

  • proactively notified if going near or over (ie email/sns)

  • update 3 times a day

AWS Cost Explorer

  • visualise, understand and manage costs and usage over time

  • Has default report of cost and usuage for top 5 highest costs

    • Can apply filters and groupings

    • Can tag resources with tags

AWS Support Plans

  • All get the free Basic Support

    • access to whitepapers, documentation, and support communities

    • Can contact AWS for billing questions and service limit increases

    • 24/7 support

    • trusted advisor (limited)

    • personal health dashboard

      • alerst and remediation guidance

  • Other plans are pay by month and no long term contracts

  • Developer support

    • paid

    • includes basic

    • open unrestricted number of tech support cases

    • Best practice guidance

    • Client-side diagnostic tools

    • Building-block architecture support

      • guidance for how to use AWS offerings, features, and services together

      • help you to identify opportunities for combining specific services and features.

  • Business support

    • Use-case guidance to identify AWS offerings, features, and services that can best support your specific needs

    • All AWS Trusted Advisor checks

    • Limited support for third-party software, such as common operating systems and application stack components

      • contact AWS Support for assistance with installing, configuring, and troubleshooting the operating system

  • Enterprise On-Ramp Support

    • A pool of Technical Account Managers to provide proactive guidance and coordinate access to programs and AWS experts

    • A Cost Optimization workshop (one per year)

    • A Concierge support team for billing and account assistance

    • tools to monitor costs and performance through Trusted Advisor and Health API/Dashboard

    • Consultative review and architecture guidance (one per year)

    • Infrastructure Event Management support (one per year)

    • Support automation workflows

    • 30 minutes or less response time for business-critical issues

  • Enterprise Support

    • A designated Technical Account Manager to provide proactive guidance and coordinate access to programs and AWS experts

    • Concierge support team for billing and account assistance

    • Operations Reviews and tools to monitor health

    • Training and Game Days to drive innovation

    • Tools to monitor costs and performance through Trusted Advisor and Health API/Dashboard

    • Consultative review and architecture guidance

    • Infrastructure Event Management support

    • Cost Optimization Workshop and tools

    • Support automation workflows

    • 15 minutes or less response time for business-critical issues

  • Technical Account Manager (TAM)

    • primary point of contact at AWS.

    • For Enterprise and on ramp support

AWS Marketplace

  • Find, test and buy software that runs on AWS

  • information on pricing options, available support, and reviews from other AWS customers.

  • explore software solutions by industry and use case

Links

  • https://aws.amazon.com/pricing

  • https://aws.amazon.com/free

  • https://aws.amazon.com/aws-cost-management/

  • https://d1.awsstatic.com/whitepapers/aws_pricing_overview.pdf

  • https://d1.awsstatic.com/whitepapers/introduction-to-aws-cloud-economics-final.pdf

  • https://aws.amazon.com/premiumsupport

  • https://aws.amazon.com/premiumsupport/knowledge-center/

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