# 8 Pricing and Support * careful about exhausting credit ## AWS Free Tier * Types * Always free * sagemaker, comprehend medical, dynamnodb, sns, cognito * 12 months free * trials * Examples * lamdba: 1 mill free invocations per month * dynamodb: 25gb per month * S3: free for 12 months for up to 5GB standard storage * lightsail: 1 month free trail of 750 hours usage ## AWS pricing concepts * pay for what you use * no long term contracts or complex licensing * Pay less when you reserve * offer discount to reserved (contract) than on demand * Pay less with volumen based discounts when use more * The per unit cost decreases with increased usaged * ie S3 * AWS Pricing Calculator * Helps create estimates for use case of AWS * Create groups of esitmates for organisation * ie check which region/instance type is most cost efficient ## Billing Dashboard * To pay your bill * monitor usage * analyse and control costs * publish cost and usage reports * create budgets * purchase and manage plans ## Consolidated Billing * simplifies billing process * share svaings accross accounts * free feature * Part of AWS Organisation * manages multiple AWS accounts from central location * receive single bill for all accounts in the org * track combined costs of all accounts * Max accounts is 4, but increase ## AWS Budgets * Set custom bugets for usage, instance reservations and costs * proactively notified if going near or over (ie email/sns) * update 3 times a day ## AWS Cost Explorer * visualise, understand and manage costs and usage over time * Has default report of cost and usuage for top 5 highest costs * Can apply filters and groupings * Can tag resources with tags ## AWS Support Plans * All get the free Basic Support * access to whitepapers, documentation, and support communities * Can contact AWS for billing questions and service limit increases * 24/7 support * trusted advisor (limited) * personal health dashboard * alerst and remediation guidance * Other plans are pay by month and no long term contracts * Developer support * paid * includes basic * open unrestricted number of tech support cases * Best practice guidance * Client-side diagnostic tools * Building-block architecture support * guidance for how to use AWS offerings, features, and services together * help you to identify opportunities for combining specific services and features. * Business support * Use-case guidance to identify AWS offerings, features, and services that can best support your specific needs * All AWS Trusted Advisor checks * Limited support for third-party software, such as common operating systems and application stack components * contact AWS Support for assistance with installing, configuring, and troubleshooting the operating system * Enterprise On-Ramp Support * A pool of Technical Account Managers to provide proactive guidance and coordinate access to programs and AWS experts * A Cost Optimization workshop (one per year) * A Concierge support team for billing and account assistance * tools to monitor costs and performance through Trusted Advisor and Health API/Dashboard * Consultative review and architecture guidance (one per year) * Infrastructure Event Management support (one per year) * Support automation workflows * 30 minutes or less response time for business-critical issues * Enterprise Support * A designated Technical Account Manager to provide proactive guidance and coordinate access to programs and AWS experts * Concierge support team for billing and account assistance * Operations Reviews and tools to monitor health * Training and Game Days to drive innovation * Tools to monitor costs and performance through Trusted Advisor and Health API/Dashboard * Consultative review and architecture guidance * Infrastructure Event Management support * Cost Optimization Workshop and tools * Support automation workflows * 15 minutes or less response time for business-critical issues * Technical Account Manager (TAM) * primary point of contact at AWS. * For Enterprise and on ramp support ## AWS Marketplace * Find, test and buy software that runs on AWS * information on pricing options, available support, and reviews from other AWS customers. * explore software solutions by industry and use case ## Links * * * * * * *