> For the complete documentation index, see [llms.txt](https://hanfak.gitbook.io/workspace/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://hanfak.gitbook.io/workspace/devops1/handling-releases.md).

# handling-releases

## Handling Releases

## On call/ 2nd line support

When a release of some version your team's app is pushed on the pipeline to a new environment (ie production/live), then there needs to be eyes and ears on the process to check everything goes through correctly.

What to do

* Be on call
* Laptop is able to connect remotely to the intranet
* Be able to connect to the boxes where the app is being deployed so that the logs can be read
  * ssh on to them
* Be able to access the database to diagnose any problems
* Be able to access the property manager to check properties and see if it can be changed

The aim is not to do any coding but to see if there is a quick solution. ie

* if there is mistyped property, change it
* If something more serious, then if there is a toggle in the property, change it back
* Otherwise look to roll back to previous version